BUSN 258 Customer Relations week 2
Answer each of the following questions with a correctly formatted response of at least 100 words for each answer, including a cover page, reference page, and accurate APA source citation. Cite the question exactly as it is listed below, then write your answer, remembering to run the spelling and grammar checker on your work before turning it in. Try to apply as many concepts from the text as you can.
• Chapter 2: question 8, page 35 (Reviewing the Facts section)
• Chapter 3: question 3, page 51 (Reviewing the Facts section)
• 8. What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.
3. What are three major elements that complicate listening? Give customer-service related examples of each.