Respond casually to the following posts as if you are having a conversation with the author.
It’s always a great feeling to receive and award for your work because it shows that you looked at you job as more than just a job and you tourist felt that you gave them more than any other tour guide. People can see and feel when a person cares for a job and it’s not just a pay check for them
The hospitality industry is all over, I worked at a retirement home where there was a Hospitality Director. One of my most memorable area of service would be food service. The food was fantastic, just like eating in a restaurant. This Hospitality Director knew her job, she ran food service, housekeeping, and maintenance. She ran the kitchen just like a restaurant and the dining area was so comfortable with soft music playing. The only thing that would make her job better is to have an office on-site. She work for many different retirement homes.