I need specific examples of the gap model for the hospitality industry.

This is a paper with 2 parts. It has to relate to assignments 1 & 2. The name of the company is Shirley’s Beverage Company no other NAME PLEASE READ and follow instructions. I up to date references.
October 18, 2020
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October 18, 2020

I need specific examples of the gap model for the hospitality industry.

I need specific examples of the gap model for the hospitality industry.

gap 1 not knowing what customers expect

gap 2 not having the right service quality designs and standards

gap 3 not delivering to service standards

gap 4 when promises do not match performance

 

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