Watch the video Chapter 17, titled “Introduction to Lean Manufacturing,” examine at least three different types of waste that can be found in an organization of your choice. Suggest the lean strategies to confront them.
Use the Internet to research airline companies including Southwest Airlines and some full-service airlines such as United Airlines and British Airways. Take a note on their lean service systems. Compare and contrast the lean service system found with Southwest Airlines to a full-service airline such as United Airlines, British Airways, and other large carriers in terms of cabin service, boarding process, baggage handling, and service encounters.
Recommend ways for the airline carriers to improve their lean operation system in terms of speed and quality while reducing waste and costs. Explain your rationale.
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